Have Any Questions? Feel Free To Ask.
It begins when you send us your existing medical documents (discharge summaries, imaging, test results) and describe your complaint. The documents are presented to the relevant specialist. Once the physician's assessment is complete, we share the planned scope with you in writing. No payment is requested from you up to that point.
We do not publish a price list, because the scope only becomes clear after the physician's assessment. Following that assessment you receive a written proposal itemising hospital, physician, accommodation, transfer and interpreting costs separately. If an additional item becomes medically necessary during treatment, you are asked about it, with the reason, before it is carried out.
The first plan, based on your documents, is a preliminary assessment. It may change after the physician examines you in person or requests further tests; this is normal in medical processes. If it changes, the new scope and the reason for it are sent to you in writing before treatment begins. The decision is always yours.
Yes. Airport pick-up, hospital transfers and accommodation planning are handled by us. If you travel with a companion, their accommodation and transfer are included in the same plan; simply mention it when you contact us.
Yes. Coordination is carried out in English, Dutch, German and Turkish. An interpreter is present for your consultations with the physician. Your discharge report and treatment plan are also provided in a language you understand.
We work mainly with patients from the Netherlands and Belgium, and also accept enquiries from Germany and the United Kingdom. Requests from other countries are assessed case by case.
For as long as you are in Türkiye you have a single coordination number you can reach. In an emergency we handle communication with the hospital and any referral needed. If you develop an acute complaint after returning home, you must contact a physician in your own country first; we maintain the link with the clinic and the flow of documents.
At discharge you receive your written treatment report, the medication you need to take and your follow-up plan. If you need to contact the clinic after returning home, we handle that for you. Long-term medical follow-up must be carried out with your own physician at home; we do not replace them.
Your medical documents are sent to the clinic only with your explicit consent and are processed under GDPR and Turkish KVKK. We do not keep them longer than the coordination requires and do not share them with third parties. You can ask for your data to be deleted at any time.
The most common cause of delay is missing documents; sending a complete file from the start speeds the process up noticeably. Once your file is complete we come back to you with the physician's assessment and a proposed schedule. We do not promise a specific number of days, because that depends on both the physician's calendar and the details of your case.
No. Kayseri Care Travel is a coordination office; we organise appointments, transfers, accommodation, interpreting and communication. The treatment itself is carried out at the clinic by the treating physician. Diagnosis and treatment decisions rest solely with that physician; we do not give medical advice.
Only the physician treating you decides that date. We book your return flight after that clearance is given, which is why we recommend a changeable ticket. The waiting period differs by procedure.
Treatment outside the European Union is generally not covered by statutory health insurance, and cosmetic procedures are excluded in any case. We recommend clarifying this in writing with your own insurer before you travel. We cannot give you any assurance on this.
No. No serious provider does. The result depends on the procedure, your individual health and how you behave during recovery. If the clinic offers any warranty conditions, you receive them in writing.